Privacy Policy

1. Our Commitment to Your Privacy

National Hospice Directory LLC, doing business as "Texas Hospices" ("Texas Hospices," "we," "our," or "us"), operates this website to help families find hospice care information with confidence and privacy.

• We collect as little personal information as possible.
• We do not sell, rent, or trade personal information.
• We do not build profiles, track you across the internet, or use your data for advertising.
• We believe your focus should be on your loved ones—not worrying about your privacy.

2. Information We Collect

We intentionally collect minimal information, and only for operating the website or responding to inquiries.

2.1 Anonymous Website Analytics

We use basic analytics tools (such as privacy-compliant analytics) to understand how visitors use our website. This includes:

• Pages visited
• Time spent on pages
• General device/browser info
• Broad geographic region (city-level)
• Search queries that bring visitors to the site

This data is aggregated and anonymous. We cannot identify you personally.

2.2 Contact Information (Only If You Provide It)

If you choose to contact us via email or a contact form, we may receive:

• Your name
• Your email address
• Your message

• We use this information only to respond.
• We do not share it with hospice providers or third parties.
• We do not add you to a mailing list unless you specifically request it.

2.3 No Collection of Health or Medical Information (No PHI)

• We do not collect any Protected Health Information (PHI).
• We do not ask for medical details, diagnoses, symptoms, or treatment history.

HIPAA Non-Applicability

Texas Hospices is not a healthcare provider, not a Covered Entity, and not a Business Associate under HIPAA.

HIPAA does not apply to the information you share with us.

3. Cookies and Tracking Technologies

We use only basic cookies necessary for:

• Ensuring the website functions correctly
• Anonymous analytics
• Improving user experience

We do not use:

• Advertising cookies
• Cross-site trackers
• Behavioral targeting tools

You may disable cookies in your browser settings. Blocking essential cookies may affect website performance.

4. How We Protect Your Information

We use standard security practices, including:

• HTTPS encryption
• Secure hosting providers
• Limited-access systems

While we strive to protect your information, no method of internet transmission or storage is 100% secure.

Our solution: collect as little information as possible.

5. Provider Information We Display

We display non-personal, publicly available data about hospice providers, including:

• Names, addresses, phone numbers
• CMS quality ratings
• CAHPS survey results
• TX HHS licensing information
• Accreditations
• Service areas
• Website links

Sources include:

• CMS (Centers for Medicare & Medicaid Services)
• Texas Health & Human Services (TX HHS)
• Provider websites
• Public directories

This information is already publicly available.

We simply organize it for convenience.

Accuracy Disclaimer

Provider information changes frequently.

We cannot guarantee accuracy or timeliness.

No Duty to Update

We are not obligated to update or correct provider data, even if it becomes outdated.

Always verify information directly with the provider.

6. Paid Visibility and Advertising Transparency

Some hospice providers may pay for:

• Enhanced visibility
• Featured placement
• Advertising options

Paid placement:

• Does not affect CMS ratings
• Does not change objective data
• Does not imply endorsement
• Does not involve sharing your personal information
• Does not influence rankings based on quality metrics

We do not receive referral fees or compensation tied to patient admissions.

7. Third-Party Services

We may use reputable service providers for:

• Website hosting
• Analytics
• Site maintenance
• Email functionality

These providers may process anonymous or technical data only as necessary to operate the site.

We do not sell personal information to service providers.

8. Prohibited Automated Data Collection

To protect our content and provider directory:

You may not scrape, crawl, harvest, or use automated tools or bots to collect data from our website.

This is strictly prohibited.

9. Children's Privacy

This website is intended for adults seeking information about hospice care.

We do not knowingly collect information from children under 13.

If a child provides information, contact us and we will delete it.

10. Data Retention

Because we collect very little information:

• Email inquiries are retained only as long as necessary to respond
• Analytics data is anonymous and stored for aggregate reporting
• We delete personal information at our discretion after the purpose is fulfilled
• We maintain no long-term user profiles.

11. Your Rights and Choices

You may:

• Request what personal data we have about you
• Request deletion or correction of your information
• Opt out of any communication
• Control cookies via browser settings

Contact us using the information in Section 14 to exercise these rights.

12. International Users

This Service is intended for U.S. users only.

By using the Service, you consent to the processing of your information in the United States.

We do not target or solicit users in the European Union or other jurisdictions with international privacy laws (e.g., GDPR).

13. Changes to This Privacy Policy

We may update this policy periodically.

We will update the Effective Date at the top of this page when changes occur.

If changes are material, we may post a notice or contact you directly (if we have your email).

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: